Beaded Cluster Bag Charm, Keyrings
Frequently Asked Questions
A few notes for your visit.
If your question is not answered here, you are welcome to write to the Garden Tenderers.
What is Olive & Edith?
Olive & Edith is a living world of garden stories, original art, natural-history observation, and beautiful things made for noticing. It grew from one real Texas garden, tended and observed since 2009.
Who are the Garden Tenderers?
Olive & Edith is tended by two people who prefer to remain quietly behind the garden’s stories. One observes, photographs, writes, sketches, paints, and follows small discoveries. The other brings steady hands, growing knowledge, and the care of a Fort Worth Master Gardener to the soil and larger work of tending.
Is the artwork original?
Yes. Olive & Edith artwork begins with original observation, photography, sketching, painting, illustration, pattern development, sculpture, or mixed-media making by the Artist’s Workshop. Product descriptions will identify the medium and format of each item. Some mixed-media may include works or inspiration of public domain available works.
Are all paintings available as prints?
No. Selected works may be released as prints or digital downloads, while others will remain available only as originals or within their stories and collections.
Are original paintings available?
Available originals will be clearly identified in the Potting Shed Shop. Because an original is one of a kind, purchasing it does not include reproduction, licensing, or other intellectual-property rights.
Are handmade pieces exactly alike?
No. Small differences in color, texture, shape, brushwork, materials, and finish are part of handmade work. Product photographs and descriptions will explain meaningful variations.
Do you accept commissions?
The Artist’s Workshop will occasionally accept commissions. If anything changes, details will be shared here. If you are interested in a personalized or commissioned piece, please write to the garden to begin that discussion by clicking here.
Is Olive & Edith artwork available for licensing?
Selected work may be available for licensing. Please visit the Licensing page for the information to include in an inquiry.
Do you work with publishers, organizations, or other businesses?
Thoughtful editorial, publishing, licensing, wholesale, garden, library, museum, conservation, and creative collaborations may be considered. Visit Working With Us to learn what kinds of projects may feel at home here.
How quickly are orders prepared?
Handmade and made-to-order items may require more time than ready-to-ship originals or stocked products. The applicable preparation estimate should appear on each product page and at checkout.
Where do you ship?
Currently, Olive & Edith only ships to the United States. Delivery methods and costs will appear at checkout.
Can an order be returned or exchanged?
Eligibility depends on the item. Visit Shipping & Returns for the complete policy, including the rules for originals, prints, handmade pieces, digital products, personalized work, and damaged shipments.
What if my order arrives damaged or incorrect?
Contact the Garden Tenderers within 3 (three) days of delivery and include the order number, a description, photographs of the item, and photographs of the packaging. Please keep all packaging until the matter is resolved. Email: oliveandedith@gmail.com
May I share an image from Olive & Edith?
You may link directly to a public Olive & Edith page. Limited social sharing may be permitted when the image remains unchanged, the Olive & Edith name is clearly credited, and the post links back to the original page. Downloading, reposting entire articles, removing marks, altering work, using images commercially, creating products, or uploading work to AI systems requires written permission.
How often are Garden Dispatches (Letters from the Garden) sent?
Occasionally. Dispatches follow the garden rather than a rigid schedule. Subscribers may receive new stories, discoveries, paintings, seasonal notes, and pages "Before They’re Shelved." Every marketing email should include an unsubscribe option.
What are your studio hours?
The garden remains open online at any hour. The Artist’s Workshop and Potting Shed Shop are tended in flexible studio hours. Messages are answered within 2-3 (two to three) business days.
Notes from the Potting Shed Shop
The Potting Shed is a small artist’s shop. Many pieces are original, handmade, produced in limited quantities, or prepared only after an order is placed. These policies are intended to make expectations clear while allowing the work to remain careful and personal.
Product Descriptions
We make every reasonable effort to describe dimensions, materials, colors, condition, edition information, and important variations accurately.
Screens display color differently, and handmade work may include natural variations. Please read the full description and review all available images before ordering. Contact us before purchase if a detail is important to your decision.
Original Artwork
Original artwork is one of a kind unless clearly described otherwise. Minor evidence of the artist’s process - deckled edges, pencil marks, paper texture, brush variation, collage depth, or hand finishing - may be part of the work rather than damage.
Ownership of the physical original does not transfer copyright or reproduction rights.
Prints and Editions
Product listings will identify the print method, paper or material, dimensions, whether the piece is signed or numbered, and whether it belongs to an open or limited edition.
Frames, mats, props, or display objects are not included unless the listing expressly says they are.
Handmade and Natural Materials
Handmade sculptures, jewelry, mixed-media pieces, pressed botanicals, and objects incorporating natural materials may vary slightly. Natural materials can continue to age, soften, fade, or change over time. Care instructions will be included when appropriate.
Digital Products
Unless a listing states otherwise, digital products are for the purchaser’s personal use only and may not be redistributed, resold, shared, modified for resale, or used commercially.
Prices, Availability, and Errors
Prices are shown in United States currency and may change before an order is placed. Items may be withdrawn or updated without notice.
If a listing contains a meaningful pricing, description, inventory, or technical error, Olive & Edith may contact the purchaser to offer correction, substitution where appropriate, or cancellation and refund. No substitution will be made without consent.
Orders and Payment
An order is complete only after payment is successfully processed and confirmation is issued. Payment processing will be handled through the providers enabled on the Wix website. Olive & Edith does not receive complete payment-card numbers from the checkout interface.
Cancellations
Cancellation requests should be sent promptly. A cancellation is not possible after an order has entered production, been personalized, is digital, or has already shipped.
Promotions and Gift Cards
Terms, expiration rules, exclusions, and any legal requirements should be stated with the relevant offer.
Questions Before Ordering
If you are uncertain about an item, please write before purchasing. A careful answer before an order is better than disappointment afterward.
Every Parcel Leaves the Potting Shed Shop with Care
Orders are wrapped and prepared as though one garden visitor were sending something meaningful to another. The practical terms below help each parcel travel with clear expectations.
Order Preparation
Preparation time is the time needed before an order is handed to the carrier. Delivery time begins after shipment.
Ready-to-ship originals and stocked items: [3-5 business days]
Prints produced after ordering: [5-7 business days]
Handmade or made-to-order pieces: [we will share the details of the order prep time per piece with the intended purchaser before purchase]
Personalized work: [we will share the details of the order prep time per piece with the intended purchaser before purchase]
The product page should display the applicable estimate before purchase.
If an order cannot ship within the promised time, the purchaser will be notified and offered the legally required choices regarding delay or cancellation and refund.
Shipping Destinations and Costs
Shipping methods, estimated carrier delivery times, and costs will be shown at checkout when available.
Purchasers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction. Changes may not be possible after shipment.
Tracking and Delivery
Tracking will be provided when the selected service supports it. Carrier estimates are not guaranteed arrival dates unless the service expressly provides a guarantee.
Olive & Edith is not responsible for delays caused by carriers, weather, customs, incorrect addresses, or events outside reasonable control, but we will help document and investigate a delivery problem when possible.
International Orders
The purchaser is responsible for customs duties, import taxes, brokerage charges, and local fees unless checkout expressly states otherwise. Customs processing may delay delivery.
International return costs and restrictions should be reviewed before this option is enabled.
Damaged or Incorrect Orders
Please contact oliveandedith@gmail.com within 3 days of delivery if an item arrives damaged or the wrong item was sent.
Include:
Order number
Description of the problem
Clear photographs of the item
Photographs of the outer and inner packaging
Photograph of the shipping label, when relevant
Keep the item and all packaging until instructions are provided. Depending on the circumstances and availability, the resolution may be repair, replacement, refund, or another agreed remedy.
Returns and Exchanges
Ready-to-ship, non-personalized physical goods: may be eligible under the chosen return window if unused and returned safely in original condition and must include secure packaging and insurance
Original artwork: may be eligible under the chosen return window if unused and returned safely in original condition and must include secure packaging and insurance
Made-to-order or personalized pieces: Non-refundable and non-returnable
Digital downloads: Non-refundable and non-returnable
Earrings or hygiene-sensitive items: Non-refundable and non-returnable
Sale or clearance items: Non-refundable and non-returnable
Gift cards: Non-refundable and non-returnable
Lost or Stolen Packages
Because our items are handmade, unique, and produced in small batches, we utilize strict shipping guidelines to ensure your art arrives safely.
Transit Issues: If your tracking has stopped updating, please notify us. We will file a carrier search on your behalf after 5 business days of zero tracking movement.
Stolen Packages: Once a package is scanned as Delivered by the carrier, risk of loss passes to the buyer. We are not responsible for porch theft. If you suspect your item was stolen after delivery, please contact your local carrier office and file a local police report.
Address Accuracy: Buyers are entirely responsible for providing an accurate shipping address at checkout. We cannot issue refunds or complimentary replacements for items sent to an incorrectly entered address.
Optional Shipping Protection: For absolute peace of mind, we strongly recommend selecting our insured shipping option at checkout to cover any unanticipated transit issues.
Packaging
Packages may include thoughtful wrapping, a handwritten note, a bookmark or small paper keepsake, and protective materials chosen with care. Recycled, reusable, seed-embedded, mulchable, or garden-friendly materials will be adopted as they become practical, safe, and appropriate for the item.
Production Description:
A bohemian, artistic, and free-spirited design and style is found in each beaded cluster bag charm - handmade by our gardener. A mix of charms, beads, precious stones, and sometimes tassels, ribbon, or macrame adds a touch of flair and whimsy to accessorize your bag, backpack, tote, or keyring.
Collection:
Shipping/Processing:
If custom - custom bag charms take up to 7 days to create, plus shipping time.
If in stock - estimated shipping within the United States takes between 2 to 15 days via USPS.
Returns & Exchanges:
