Every parcel leaves the Potting Shed Shop with care

Orders are wrapped and prepared as though one garden visitor were sending something meaningful to another. The practical terms below help each parcel travel with clear expectations.

 

Order Preparation

Preparation time is the time needed before an order is handed to the carrier. Delivery time begins after shipment.

• Ready-to-ship originals and stocked items: [3-5 business days]

• Prints produced after ordering: [5-7 business days]

• Handmade or made-to-order pieces: [we will share the details of the order prep time per piece with the intended purchaser before purchase]

• Personalized work: [we will share the details of the order prep time per piece with the intended purchaser before purchase]

The product page should display the applicable estimate before purchase.

If an order cannot ship within the promised time, the purchaser will be notified and offered the legally required choices regarding delay or cancellation and refund.

 

Shipping Destinations and Costs

Shipping methods, estimated carrier delivery times, and costs will be shown at checkout when available.

Purchasers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction. Changes may not be possible after shipment.

 

Tracking and Delivery

Tracking will be provided when the selected service supports it. Carrier estimates are not guaranteed arrival dates unless the service expressly provides a guarantee.

Olive & Edith is not responsible for delays caused by carriers, weather, customs, incorrect addresses, or events outside reasonable control, but we will help document and investigate a delivery problem when possible.

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International Orders

The purchaser is responsible for customs duties, import taxes, brokerage charges, and local fees unless checkout expressly states otherwise. Customs processing may delay delivery.

International return costs and restrictions should be reviewed before this option is enabled.

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Damaged or Incorrect Orders

Please contact oliveandedith@gmail.com within 3 days of delivery if an item arrives damaged or the wrong item was sent.

Include:

• Order number

• Description of the problem

• Clear photographs of the item

• Photographs of the outer and inner packaging

• Photograph of the shipping label, when relevant

Keep the item and all packaging until instructions are provided. Depending on the circumstances and availability, the resolution may be repair, replacement, refund, or another agreed remedy.

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Returns and Exchanges

• Ready-to-ship, nonpersonalized physical goods: may be eligible under the chosen return window if unused and returned safely in original condition and must include secure packaging and insurance

• Original artwork: may be eligible under the chosen return window if unused and returned safely in original condition and must include secure packaging and insurance

• Made-to-order or personalized pieces: Non-refundable and non-returnable

• Digital downloads: Non-refundable and non-returnable

• Earrings or hygiene-sensitive items: Non-refundable and non-returnable

• Sale or clearance items: Non-refundable and non-returnable

• Gift cards: Non-refundable and non-returnable

 

Lost or Stolen Packages

Because our items are handmade, unique, and produced in small batches, we utilize strict shipping guidelines to ensure your art arrives safely.

• Transit Issues: If your tracking has stopped updating, please notify us. We will file a carrier search on your behalf after 5 business days of zero tracking movement.

• Stolen Packages: Once a package is scanned as Delivered by the carrier, risk of loss passes to the buyer. We are not responsible for porch theft. If you suspect your item was stolen after delivery, please contact your local carrier office and file a local police report.

• Address Accuracy: Buyers are entirely responsible for providing an accurate shipping address at checkout. We cannot issue refunds or complimentary replacements for items sent to an incorrectly entered address.

• Optional Shipping Protection: For absolute peace of mind, we strongly recommend selecting our insured shipping option at checkout to cover any unanticipated transit issues.

 

Packaging

Packages may include thoughtful wrapping, a handwritten note, a bookmark or small paper keepsake, and protective materials chosen with care. Recycled, reusable, seed-embedded, mulchable, or garden-friendly materials will be adopted as they become practical, safe, and appropriate for the item.